Private clients
Fire, water damage, storm, burglary. We stand next to you so the claim is handled fairly — without the jargon or the time pressure of the insurer.
Preferred expert of the Dutch Insurance Ombudsman
Damage? We stand next to you — not next to the insurer.
Krantz & Polak is a 100% independent loss adjuster firm. Our fees are recovered from your insurer. You get what you are entitled to — nothing less.
- 100% independent
- Fees recovered from insurer
- Preferred expert Ombudsman since 2020
- Preferred Ombudsman expert Preferred provider for the Dutch Insurance Ombudsman's independent claim assessments since 2020.
- We helped shape the law Litigant in Court of The Hague 2020 (Achmea); confirmed by the Dutch Supreme Court 2022 (ECLI:NL:HR:2022:81). Read the ruling
- We NEVER work for insurers No assignments from insurers, no shareholder relationships with insurer-owned intermediaries. 100% loyal to the insured. Our independence
Statutory right — article 7:959 Dutch Civil Code
“The insurer must reimburse the reasonable costs incurred by an insured for a counter-expertise.”
— Kifid (Dutch financial services complaints institute)
In almost all cases a counter-expert costs you nothing out of pocket. Your insurer pays — this is mandatory law under article 7:959(1) of the Dutch Civil Code.
Why Krantz & Polak
Four principles we test every decision against.
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100% independent
We act exclusively for the insured. No ties with insurers or insurer-owned intermediaries — nothing to hide.
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Deeply expert
Higher-education and academically trained team with specialist knowledge of fire, water, storm, theft and business interruption claims.
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Transparent
Before we start you know what we do, how we do it and what it delivers. No surprises afterwards.
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Outcome-driven
Claim assessments are based on arguments and evidence — not on closed-door negotiations. We keep going until the outcome is right.
How we help you
From first inspection to final settlement, we guide you through the full claim process.
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Counter-expertise
Our expert sits next to the insurer's expert. Together we assess the damage — with you as the policyholder as the reference point.
How does it work? -
Fire investigation
Independent technical investigation into cause and origin. We also provide second opinions on the insurer's investigation report.
See our approach -
Claims coaching
Support throughout the whole process. Communication with the insurer, preparation for meetings, scrutiny of policy conditions.
What does a coach do?
Who we work for
SMEs
Business damage affects more than just stock. We also assess business interruption, loss of profit and recovery — so you can get back on your feet.
Damage? Don't wait.
The sooner you involve us, the better the chance of a fair settlement. Evidence fades, witnesses move on, traces disappear.