Knowledge
First aid
What to do — and avoid — in the first hours and days after damage.
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Your duty to mitigate: limiting further damage
You are required to take reasonable measures to limit the damage. What does that involve, and who pays those costs?
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Checklist: which documents belong in your file
A complete, well-organised file is your strongest asset. This checklist helps you forget nothing.
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The first 24 hours after fire or water damage
A clear step-by-step plan for the first, chaotic hours. What do you do first, and what can wait a little?
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Documenting your loss: photographs, lists and receipts
Good evidence is worth its weight in gold. This is how to record your loss so that nothing is overlooked.
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Reporting damage to your insurer
How do you report the damage, what do you pass on, and what should you watch out for in that first contact?
Just had damage?
Call us or report your claim online. We usually respond within 24 hours.